While we don't have access to a fortune teller to predict how the banking landscape will look in 10, 20 or 30 years, we can make some highly educated guesses about what's on the horizon based on what we currently know. One thing that's become readily apparent is that the bank of the future will be invisible. Nor does it mean that all banking transactions will occur on a mobile app or online portal. Rather, the evolution into invisibility will see traditional aspects of banks fade away as financial institutions become more of a white-labeled product provider. Things like customer service call centers, individual branches and even sales teams will gradually be replaced by digitized self-service technologies.

Digital technologies and advanced analytics have the potential to create the invisible bank of the future. Powered by artificial intelligence (AI) and activated by voice, virtual banking assistants can become an integral part of consumers' daily lives. Banking today is becoming less and less a place you go, and more something that is hidden from view behind digital banking and commerce apps. Once an account is opened at a bank or credit union, there is less need to stop into a branch, since functions like deposits, borrowing, payments and transfers can be done without personal interaction through online and mobile devices. According to a new report published by KPMG, "Meet Eva – Your Enlightened Virtual Assistant and the Future Face of the Invisible Bank", technologies like Apple's Siri, Amazon's Alexa or Samsung's Viv will enable an even greater shift in banks and banking by 2030.

Digital technologies and advanced analytics have the potential to create the Invisible Bank of the future. Powered by artificial intelligence (AI) and activated by voice, virtual banking assistants can become an integral part of our daily lives. Banking today is becoming less and less a place you go, and more something that is hidden from view behind digital banking and commerce apps. Once an account is opened at a bank or credit union, there is less need to stop into a branch, since functions like deposits, borrowing, payments and transfers can be done without personal interaction through online and mobile devices. According to a new report published by KPMG, "Meet Eva – Your Enlightened Virtual Assistant and the Future Face of the Invisible Bank", technologies like Apple's Siri, Amazon's Alexa or Samsung's Viv will enable an even greater shift in banks and banking by 2030.

Digital technologies and advanced analytics have the potential to create the Invisible Bank of the future. Powered by artificial intelligence (AI) and activated by voice, virtual banking assistants can become an integral part of our daily lives. Banking today is becoming less and less a place you go, and more something that is hidden from view behind digital banking and commerce apps. Once an account is opened at a bank or credit union, there is less need to stop into a branch, since functions like deposits, borrowing, payments and transfers can be done without personal interaction through online and mobile devices. According to a new report published by KPMG, "Meet Eva – Your Enlightened Virtual Assistant and the Future Face of the Invisible Bank", technologies like Apple's Siri, Amazon's Alexa or Samsung's Viv will enable an even greater shift in banks and banking by 2030.